WORLD QUALITY DAY
Held every second Thursday in November, World Quality Day provides a chance to reflect on the role of quality management in our lives. It’s also a day to think about how individuals and team members can develop more efficient processes, systems, and outcomes.
Quality is vital to successful organizations. Excellent quality management helps businesses achieve excellence in all that they do.
Quality professionals focus on five areas:
· governance
· assurance
· improvement
· leadership
· context
Organizations not only have to survive these days, but they also need to thrive. To do this, quality must be of utmost concern. Effectively managing quality helps to protect the organization against risks, as well as enhance its brand and reputation.
Excellent quality management always asks 3 questions:
· How good is it?
· Is it good enough?
· How can we make it better?
Answering these questions truthfully assists organizations such as ours improve and provide services that clients can count on.
Ingress Healthcare strives to improve the quality of our service offering constantly. We actively pursue feedback from our client practitioners, as well as the patients utilising our sessional rooms.
Customer feedback information provided by clients regarding their level of satisfaction with our services and their general experience with our company, is an invaluable tool for improving our customer experience and adjusting our service to fit their needs.
As an individual, think about the importance of always doing your best.
Whether it’s at work, school, or in your home always keep in mind:
· Do you always put forth your best effort?
· In what areas do you think you could improve?
No matter how you choose to observe this day, be sure to share it on social media with #WorldQualityDay.